FREQUENTLY ASKED QUESTIONS

Where can I buy tickets for the Conference?


Tickets are available for sale on our website, just click this link.




What are the terms and conditions?


Our event is covered by terms and conditions of the United Synagogue and can be found here.




Where is the conference being held?


This year the conference is being held online at this website. Welcome. Have a look around or buy your passes here.




Can I or a friend watch online?


Yes, the conference is an online event this year, so click this link to register. However tickets are non-transferable.




How does Covid-19 affect the conference?


As you can imagine, we are monitoring Covid-19 closely and any potential impact on the conference. Our hearts go out to those who are ill and have lost loved ones and we pray that it will soon be brought under control. As our conference is being run as an online event we expect minimal impact.




Is it secure to run the conference online?


Absolutely. Our event platform has been designed with security in mind and so massively minimises online risk. Many of the website's features prevent 'zoom-bombing' or similar incidents seen elsewhere.




I can't make it on all the conference days, can I book for one day only?


Yes you can. Although with the conference being run entirely online you don't need to watch every session or day live. It is all being recorded for you to watch at your convenience. We recommend buying the best value full day pass and watching the sessions you miss at a time that suits you.




Are recordings available? / I can't make everything live, what should I do?


With the conference being run entirely online you don't need to watch every session or day live. It is all being recorded for you to watch at your convenience. We recommend watching the sessions you miss at a time that suits you.




What setup will I need to watch the conference?


We are planning to use the video conferencing software 'Zoom' to host the sessions and each session will have its own zoom meeting room.​ We recommend going to www.zoom.us for more info and signing up to a free account. Although zoom can be run on any smart device, we recommend you use:

  • A modern Mac, PC or Chromebook updated, running well with plenty of memory. If you are using a laptop, make sure you have it plugged into the mains.
  • Zoom installed on your computer, updated to the latest version.
  • A fully updated web browser - we recommend Chrome to access the site.
  • A pair of Headphones with microphone connected to your computer.
  • A Web Cam connected to your computer.
  • A LAN cable connection to the internet (wifi is good, but not as reliable as a direct cable!)




I’ve forgotten my password - what do I do?


No Problem, click "Passholder Log in" from the top menu and select the ‘Forgot Password?’ link then enter the email address you registered with, and we will send you a link to that address to reset your password.




How do I watch/take part in the conference sessions?


To begin, you'll first need to login to your account.

  • If your name is already displayed in the top menu you are logged in.
  • If it says "Passholder Log in" you need to log in. To log in, click "Passholder Log in" and then enter your registered email address and password. (If you don't remember your password see the 'I've forgotten my password' FAQ.)
Once logged in all live and recorded sessions are only be accessible through the 'Live Event' pages - if you have an all day pass, click on any of the AM days . Please check that you can access these pages before the event.
On the event day go to the Live event page and click the 'Watch Now' button in the top right corner of any session at the correct session time. This link will take you the live zoom session. If you are watching it after the start time, the link will take you to the recording of that session. It is a security feature that the button is disabled until the day of the event.




Who do I contact if I have any questions about the event?


Please contact Mirele using the contact form here